Force Factor Refund and Return Policy
The Force Factor Guarantee for VIP Membership Program Members
Force Factor, LLC retains a total guarantee of customer satisfaction on all Force Factor VIP Membership products. If you, the customer, are unhappy with the product for any reason, you can return the unused bottle for a full refund of the purchase price minus shipping and handling. To obtain your refund, you must do the following: Call us at 1-877-492-7243 (United States & Canada), 1800-084-649 (Australia), or 0808-1012202 (United Kingdom) Mon-Thurs: 8am - 9pm Eastern Time, Fri: 8am - 6pm Eastern Time (US), Sat: 9am - 8pm Eastern Time (US), and Sun: 11am - 6pm Eastern Time (US). You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, your return must be received at our shipping facility within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the package. Our shipping department is NOT allowed to accept any packages without an RMA number. You pay for return shipping.
Please send your package to the appropriate facility:
We will not accept or issue a refund for any packages marked return to sender or refused that do not include a valid RMA number. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution.