SHIPPING FAQs

How long does it take to receive an order?
Force Factor is shipped by USPS First Class Mail the day after you order and should be on your doorstep 1 to 5 business days later. Orders placed Friday-Sunday are shipped on Monday.
What are the shipping costs?
Shipping starts at $4.99 per delivery of Force Factor to your home. However if larger quantities are purchased in your order, shipping and handling will be calculated accordingly.
Can I get the item(s) faster? (Express Overnight, etc.)
Our USPS First Class mail will arrive very quickly at your doorstep. At this time, we do not currently offer express overnight shipment.
Can you ship to a P.O. Box?
Yes, we can ship to P.O. boxes.
Which carriers are available to ship my order?
We ship all orders by the United States Postal Service.
How do I check the status of my order?
You can check the status of your order by calling the Force Factor Customer Service Department at 1-877-492-7243, Mon-Fri: 9am - 9pm EDT (US) and Sat: 12pm - 5pm EDT (US). Customers located in Guam, Puerto Rico, and the Virgin Islands, please call us at +1 (877) 301-6149.

 

PAYMENT FAQs

How do I order?
Visit our website at www.ForceFactor.com and fill in your personal and credit card information. Our online ordering process is secure, quick and easy and we always respect your privacy.
Which credit cards are accepted for the program?
We currently accept Visa, Mastercard, Discover, and American Express.
Can I pay by cash? If so, how?
We apologize but we do not accept cash payments on www.ForceFactor.com. However, Force Factor is currently launching in select GNC retail locations. Please sign up for the mailing list for more updates regarding availability near you.
Can I pay by check or money order? If so, how?
We apologize but we do not accept checks or money orders on www.ForceFactor.com. However, Force Factor is currently launching in select GNC retail locations. Please sign up for the mailing list for more updates regarding availability near you.
What company name will appear on my credit card statement?
Force Factor.

 

RETURN FAQs

What is the return Policy?
Our free trial offer does not obligate you to purchase our product. If you cancel before 18 days have passed, you will not be shipped more Force Factor nor billed any additional charges. You can keep your free bottle as our gift to you. After your free trial, if you wish to receive a refund for your purchase, you need only send back the unused portion within 30 days of the date the product was shipped to you and a full refund will be provided. Refunds will be provided regardless of reason for dissatisfaction.
How and where do you send a return?
In order to receive a full refund, you must contact our customer service department at 1-877-492-7243, Mon-Fri: 9am - 9pm EDT (US) and Sat: 12pm - 5pm EDT (US). Customers located in Guam, Puerto Rico, and the Virgin Islands, please call us at +1 (877) 301-6149. Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions. Please note that shipping and handling charges are non-refundable.
Do you provide a money back guarantee?
Yes, we provide a 30 day money back guarantee. This means that we offer a complete refund (less shipping and handling) for any returned product postmarked within 30 days of the date the product was shipped to you.
What is your cancellation policy?
You can cancel your subscription to Force Factor at any time, for any reason, hassle-free. You will not be obligated to receive future shipments nor will you be charged again in the future.
How can I cancel my order?
Please call our Customer Service department at 1-877-492-7243, Mon-Fri: 9am - 9pm EDT (US) and Sat: 12pm - 5pm EDT (US). Customers located in Guam, Puerto Rico, and the Virgin Islands, please call us at +1 (877) 301-6149.

 

CUSTOMER SUPPORT FAQs

What if Force Factor doesn’t work?
Unlike most businesses, Force Factor covers you for a full 30 days starting from the date the product was shipped to you. If you’re not 100% satisfied with your results, simply attain an RMA number from our Customer Service Department and send us back your unused portion for a full refund. Please note that shipping and handling charges are non-refundable. Customer service comes first at Force Factor.
When will I receive my package?
Orders placed in the United States are shipped immediately by USPS First Class mail and arrive in 1-5 business days.
How can I be sure that my information is safe and secure?
Your order is processed using our 128 bit security encryption. This makes our order processing 128 times more secure than when you use your card at the grocery store
Are your testimonials real?
All individuals featured on our webpage are real people who have experienced real success using Force Factor. They have signed legal consent forms to allow us to showcase their success on our websites and promotional materials.
Will I be billed if I keep my free bottle?
If after your 14-day free trial you are certain that you love Force Factor, simply do nothing. Not until day 14 will you be shipped a fresh, one month supply of Force Factor and be subsequently billed the ultra low price of $69.99 plus $4.99 shipping and handling. And remember, there’s never any obligation—you can cancel your membership at any time, for any reason.
How fast will Force Factor work for me?
Force Factor begins working from your very first dose. You will notice improvements to your workouts immediately. Notice particularly the pumped-up feeling in your muscles after taking Force Factor and working out. We recommend, however, that users take Force Factor for a minimum of three months to observe full effects.
Will Force Factor create a problem with my other medication?
If you are pregnant, nursing, taking medication, or have a history of heart conditions we suggest consulting with a physician before using Force Factor.

 

Still can't find your answer?

Call us at 1-877-492-7243 (US and Canada), 0808-1012202 (UK), or 1800-084-649 (AU) and speak with one of our representatives.
      Mon-Fri: 9am - 9pm EDT (US)
      Sat: 12pm - 5pm EDT (US)

Customers located in Guam, Puerto Rico, and the Virgin Islands, please call us at +1 (877) 301-6149.

Closed for the Holidays: Force Factor, LLC will be closed on the following days:


Please call customer care for an RMA number before shipping returns to the address below:

In the United States: Force Factor, 105 Commerce Dr, Aston, PA 19014.
In Canada: Force Factor Returns, P.O. Box 1051, Fort Erie ON L2A 6C7.
In Australia: Force Factor, PO Box 535, Braeside VIC 3195.
In the United Kingdom: Force Factor Returns, PO Box 1417, Bedfordshire, MK41 0QB.

Packages without an RMA number attached will not be accepted.